| Message from the CIO
The Information & Technology Management (ITM) Department is
mandated to play a leadership role in enabling the effective use
of information and technology in all departments of the City, so
that the established department business objectives and corporate
strategic objectives are realized. A key success factor in helping
the ITM department with its mandate is building collaborative partnerships
with the City departments (our clients).
The ITM department staff are driven by the highest professional
standards and guided by the following principles:
- We are committed to meeting and exceeding the expectations of
our internal clients;
- To follow-through on our commitment, we will partner with our
clients to help them achieve and sustain business objectives through
delivery and support of technology-based business solutions;
- The resulting outcome of such achievements will be the continual
growth of our organization as knowledge and best-practices driven
service provider to our residents and business.
The ITM department is organized into three (3) business units,
each with a particular focus and specific responsibilities:
Business Solutions - focus on identifying opportunities
for delivery and deployment of new business solutions for all City
departments. Specific responsibilities of this unit include:
- Business Needs Analysis
- Definition of Requirements
- Acquisition / Deployment
- Project Management & Quality Control
- Implementation
- Support & Maintenance
Technical Services - focus on maintaining a reliable,
secure, scalable and cost-Effective corporate computing and telecommunications
infrastructure. Specific responsibilities of this unit include:
- Computing & Telecommunications Infrastructure Planning /
Design
- Capacity Planning
- Security
- Systems Administration
- Performance Monitoring & Fine-tuning
- Data Management
- Assets Co-ordination
Client Services - focus on providing support and
assistance to clients in the use of corporate computer and telephone
facilities. Specific responsibilities of this unit include:
- HelpDesk Support
- Desktop (PC’s) Support
- Rollout & Logistics
- Troubleshooting & Diagnosis
- Training
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